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Delivery & Pick Up

Determine Shipping Rates

To determine the applicable shipping rate for items in your Cart:
  • Select “Proceed to Checkout”
  • Select pick up at S.F. store or add your shipping address
The total shipping & handling cost will be listed under “Order Summary”.

FREE shipping will be offered if you purchase from OWTEL Store with total amount above HKD$250.

OWTEL Store insures each order through transit up until it is delivered to you or is collected. You need to sign the shipment waybill when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of your order by OWTEL Store. You also accept the associated transfer of responsibility in the same way.

OWTEL Store provides free shipping for each order above HKD$250 (after discounts and vouchers have been applied). Orders under HK$250 will be subjected to a shipping fee of HKD$35. OWTEL Store reserves the right to update its shipping policy at its sole discretion without prior notice.

All OWTEL Store standard shipping rates and policies apply to products when shipped within Hong Kong.

Delivery Times and Track

OWTEL Store aims to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery time may vary.

After your order is shipped successfully, the courier, waybill number, shipment date and estimated delivery date will be listed in related order details page under “Order History and Details” and an email notification of shipment OWTEL Store will be sent to you. With the waybill number, you can track your parcel via “Track & Trace” Page on S.F. Express Official Website.

S.F. Express delivery time is limited to:
  1. 09:00 AM – 07:00 PM on Mon – Sat for designated address in residential district
  2. 09:00 AM – 06:00 PM on Mon – Sat for designated address in industrial and commercial district
  3. The Business Hours for S.F. Stores: mostly 11:00 PM – 10:00 PM on Mon – Fri, 12:00 PM -08:00 PM on Sat, Sun & Public Holidays. (Some stores open at 12:00 PM – 08:00 PM on Mon – Fri)
  4. The Business Hours for S.F. Service Centers: 09:00 AM – 08:00 PM on Mon – Fri, 09:00 AM – 06:00 PM on Sat, Sun & Public Holidays. (Some centers are closed on Sat, Sun & Public Holidays.)
For more information, please visit S.F. Express Official Website.
The exact delivery time frame may differ and is subjected to the respective delivery partners.

Delivery Location

Please note that shipment will not be provided for sending to Government departments, restricted areas or remote areas.

International Delivery

Unfortunately, we do not offer international delivery. We currently only deliver within Hong Kong (excluding mainland China).

Missed Delivery

Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If S.F. Express fails to reach you at your designated shipping address, S.F. Express will contact you to ask other arrangement. You can re-designate the re-delivery time or pick up in S.F. Stores. If S.F. Express cannot reach you by phone, pick up notice will be sent via SMS.

Delivery Partners

We work closely with S.F. Express to deliver your orders to you, which provides the best and fastest delivery service for Hong Kong. We are sorry to share that, presently, the selection of a preferred delivery partner at check-out is unavailable. Many apologies for the inconvenience caused!

Pick Up at Owtel Store Retail Shops

You deserve a lot more choices to pick up nearby! From now on, not only can you choose S.F. Stores to pick up your items, you can also choose to pick up at our Owtel Store retail shops in 18 different locations throughout the city, simply choose the Owtel Store you want to pick up from upon checking out your shopping cart. Once your order(s) is(are) in store, we will notify you through email for pick up.

Pick Up at S.F. Store

S.F. Store Pick Up is now available by S.F. Express delivery! Take absolute control of your pick up time at any time and any where to enjoy total flexibility and convenience! Feel free to try it out when you make purchase.

Once your order(s) arrive your selected S.F. Store, S.F. Express will notice you via SMS. You are required to pick up the parcel within 3 days.

* Due to storage limitation in S.F. Stores, parcel size is limited to:
Maximum Dimension: 70x40x32cm Weight Limitation: 20kg or below

* Oversized parcels will be redirected to the closest S.F. Service Centre and re-deliver to you upon request.

* Please use a valid mobile number for receiving pick up notice via SMS.

For details, please refer to S.F. Express Official Website.

Need Help

For enquiries please contact: [email protected]

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