You can check order steps online as following:
For description of order status, please click here
We now offer you two payment options as following:
Yes. The table below shows the appropriate condition of return products:
|Return Reasons||YOUR RETURN MUST BE :|
|Sealed condition||Not Used||Complete(with all free gifts, accessories, original packing)||Official invoice attached||Tags & labels attached||Can be turned on and IMEI* can be shown( for Mobile)|
|Damaged on arrival||x||x||✓||✓||✓||✓|
|Wrong item delivered||✓||✓||✓||✓||✓||✓|
|Wrong address delivered||✓||✓||✓||✓||✓||✓|
|Missing parts / Items||x||✓||x||✓||✓||✓|
|Change of mind||✓||✓||✓||✓||✓||✓|
* IMEI: International Mobile Equipment Identity
Return Request are only accepted within 7 days since the shipment date.
For more information, please click here.
No. Due to related policies, hygiene concerns and suppliers' requests, certain items and brands are non-returnable, non-exchangeable and non-refundable, as listed as below:
(“Return” button cannot be activated before the success shipment or over 7 days since the shipment date)
After the courier has received your parcel, it can takes up to 1 – 2 business days for us to receive your return. We will verify the return product(s) and further processed the return request in 3 – 5 business days after we received.
For orders paid by credit card/ PayPal Balance, the actual time for the refund is varied by the processing time of your credit card companies and PayPal (about 7-30 days).
For further questions or concerns, customers can reach us via the channel below.
Customer service officer will reply you as soon as possible in one working day.