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Determine Shipping Rates

To determine the applicable shipping rate for items in your Cart:
  • Select “Proceed to Checkout”
The total shipping & handling cost will be listed under “Order Summary”.

FREE shipping will be offered if you purchase from OWTEL Store with total amount above HKD$250.

OWTEL Store insures each order through transit up until it is delivered to you or is collected. You need to sign the shipment waybill when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of your order by OWTEL Store. You also accept the associated transfer of responsibility in the same way.

OWTEL Store provides free shipping for each order above HKD$250 (after discounts and vouchers have been applied). Orders under HK$250 will be subjected to a shipping fee of HKD$35. OWTEL Store reserves the right to update its shipping policy at its sole discretion without prior notice.

All OWTEL Store standard shipping rates and policies apply to products when shipped within Hong Kong.

Delivery Times and Track

OWTEL Store aims to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery time may vary.

After your order is shipped successfully, the courier, waybill number, shipment date and estimated delivery date will be listed in related order details page under “Order History and Details” and an email notification of shipment OWTEL Store will be sent to you. With the waybill number, you can track your parcel via “Track & Trace” Page on S.F. Express Official Website.

S.F. Express delivery time is limited to:
  1. 09:00 AM – 07:00 PM on Mon – Sat for designated address in residential district
  2. 09:00 AM – 06:00 PM on Mon – Sat for designated address in industrial and commercial district
  3. The Business Hours for S.F. Stores: mostly 11:00 PM – 10:00 PM on Mon – Fri, 12:00 PM -08:00 PM on Sat, Sun & Public Holidays. (Some stores open at 12:00 PM – 08:00 PM on Mon – Fri)
  4. The Business Hours for S.F. Service Centers: 09:00 AM – 08:00 PM on Mon – Fri, 09:00 AM – 06:00 PM on Sat, Sun & Public Holidays. (Some centers are closed on Sat, Sun & Public Holidays.)
For more information, please visit S.F. Express Official Website.
The exact delivery time frame may differ and is subjected to the respective delivery partners.

Delivery Location

Please note that shipment will not be provided for sending to Government departments, restricted areas or remote areas.

International Delivery

Unfortunately, we do not offer international delivery. We currently only deliver within Hong Kong (excluding mainland China).

Missed Delivery

Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If S.F. Express fails to reach you at your designated shipping address, S.F. Express will contact you to ask other arrangement.

Delivery Partners

We work closely with S.F. Express to deliver your orders to you, which provides the best and fastest delivery service for Hong Kong. We are sorry to share that, presently, the selection of a preferred delivery partner at check-out is unavailable. Many apologies for the inconvenience caused!

Need Help?

For inquiries please contact:

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