Newbie Guide
Status | Description |
Payment accepted | Payment is successful. |
Payment unsuccessful | Payment is unsuccessful. |
Shipped | Order is shipped. |
Delivered | Order is received (and paid) by customers. |
Canceled | Order is canceled. (Only for unpaid orders) |
Apply for return | Customers apply for return within 7 days since the shipment date. |
Return in progress | OWTEL Store received return parcel and start to process. |
Exchange accepted | Return order is accepted for exchange. |
Refund accepted | Return order is accepted for refund. |
Return denied | Return order is denied. |
Exchange product shipped | Exchange order is shipped. |
Exchange product delivered | Exchange order is received by customers. |
Refunded by posting check | The refund check is dispatched by ordinary post at customers’ own risk for orders paid by cash. |
Refunded to credit card account | Order fee is refunded to credit card account for orders paid by credit card. |
Refunded to PayPal account | Order fee is refunded to PayPal account for orders paid by PayPal Balance. |
Order closed | Order is no longer valid for exchange or refund. |
On backorder (paid) | Product(s) is/are out of stock but customers paid deposit. |
Processing in progress | Product(s) is/are being assigned and/ or packed. |
Awaiting payment | Customers are not yet paid. |
We beat any comparable offer
Efficient operations and fast delivery
No fake products, we guarantee the best quality
Pay with the most popular and secure payment method
We warrant happiness on your purchase
We are happy to hear from you by offering more than 6 channels for you to contact us
For inquiries please contact: info@owtel.com
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